We provide highly reliable 24/7 technical support services to ensure your critical business systems are always online, with rapid response to failures and threats, minimizing risks
Our round-the-clock response services provide comprehensive protection for enterprises, leaving your business worry-free.
24/7 uninterrupted service, available year-round to solve your problems anytime
Efficient problem-solving processes ensure your issues receive the fastest response and handling
Experienced team of technical experts providing high-quality technical support and solutions
We have established a standardized fault response process to ensure every issue is resolved efficiently
Ticket creation via ITIM alerts, email, web forms and multimedia reports
Inquire about incident impact
Match solutions from knowledge base
Immediately escalate to senior team if no matching solution is found
Technical experts intervene and provide solutions
We have established a three-level service escalation system to ensure complex issues receive adequate attention and resource support
Provide solutions based on existing cases and knowledge base
Provide solutions based on years of industry experience and professional domain knowledge
Responsible for handling and decision-making on high-level technical difficulty issues
We offer different levels of service agreements to meet enterprises' diverse business needs and budget considerations
We provide multiple convenient channels for reporting incidents, ensuring that you can quickly contact the technical support team when needed
By connecting with the customer's operation and maintenance monitoring platform, ticket can be automatically generated to promptly handle user alerts
Call our 24-hour service hotline and communicate directly with technical support personnel
Send a detailed problem description to our technical support email