MSP Managed Services

Service Content

Monitoring Platform Managed Service

ITOM platform managed service
7x24 proactive monitoring data, fault analysis

Expert Technical Support

Technical expert online guidance
On-site engineer service
Spare Parts Ready

Emergency Response Service

24/7 response service desk
Ticket assignment within 1 hour

Industry Solution Consulting

Combining third-party rating agencies and analysis reports to provide top-tier solutions across multiple domains

Flexible Spare Parts Customization Service

Asia-Pacific Region Distribution

Efficient Near-field Spare Parts Support Service

Based on contract requirements for spare parts arrival time, comprehensively consider geography, traffic and other factors, reasonably arrange spare parts warehouses to ensure parts are delivered within the specified time, quickly respond to failures and minimize downtime. (Except for force majeure such as extreme weather)

Customer Site Pre-configured Cold Spare Parts Instant Guarantee Service

Provide customers with exclusive IT equipment cold spare parts inventory solutions, store backup hardware at customer sites, and when failures occur, immediately perform cold-hot switching to achieve efficient, zero-wait operations support.

Service Catalog

Full Stack Management

Environment

Comprehensive management of your IT infrastructure environment, ensuring stable operation and high performance

Server

Professional server management services, including deployment, monitoring, maintenance and optimization

Network

Ensure safe, stable and efficient operation of network infrastructure

Application Monitoring

Real-time application performance monitoring, quick discovery and problem resolution

SLA Operations

Ensure achievement of service level agreements, optimize service quality and efficiency

Multi-Cloud

Unified management across multi-cloud platforms, optimize resource utilization and cost control

Expert Team

Professional team with senior industry experience, providing you with the highest quality service support

Service Features

Effectively Reduce Operations Costs

Third-party operations can reduce enterprise operations costs by up to 50%

Proactive Response

Event platform integration, proactive alert response for customer equipment abnormal status events.

Efficient Response & Resolution

Engineers can arrive on-site on the same day at the fastest to handle issues.
For large-scale customers, our company provides 5x9 senior engineer on-site services.
Common spare parts are stored at customer sites. If not available, our company can dispatch parts from warehouse on the same day at the fastest.

Value-added Services

Provide regular inspection services and inspection reports to avoid potential risks.
Answer other non-equipment questions raised by customers, provide technical support and training.